Returns & Refund Policy

Last Updated: June 2026

At Title X Wines, we are committed to delivering exceptional wines and collectible limited-edition bottles. Due to the nature of our products and the laws governing the sale and shipment of alcoholic beverages, our return and refund policies differ from those of traditional retail products.

No Returns on Alcohol Purchases

All wine sales are final.

Due to federal and state alcohol regulations, Title X cannot accept returns of alcoholic beverages once an order has been delivered. We are unable to accept returned wine for resale and therefore do not offer returns, exchanges, or refunds for delivered products except as expressly described in this policy.

Damaged Shipments

We take great care in packaging every order. If your shipment arrives damaged, please contact us as soon as possible at order@titlexwines.com.

To assist with a claim, please provide:

• Your order number

• Photographs of the damaged bottle(s)

• Photographs of the exterior shipping carton

• Photographs of all packaging materials

• A brief description of the damage

Damage claims should be submitted within 7 days of delivery. Failure to notify us within this timeframe may limit our ability to process a replacement claim with the carrier.

Upon verification of the damage, Title X may, at its sole discretion, provide a replacement bottle, store credit, refund, or another appropriate resolution.

Lost Shipments

If your package appears to be lost in transit, please contact us at order@titlexwines.com.

Title X will work with the shipping carrier to investigate the shipment. Replacement products, store credit, or refunds will only be considered after the carrier's investigation has been completed and the shipment has been deemed lost.

Failed Delivery Attempts

An adult aged 21 years or older must be available to sign for all wine deliveries.

Title X is not responsible for additional shipping charges, storage fees, return shipping fees, reshipment fees, or product damage resulting from unsuccessful delivery attempts, customer unavailability, incorrect shipping addresses, or failure to arrange receipt of the shipment.

Any fees incurred as a result of failed delivery attempts may be deducted from any approved refund or store credit.

Weather-Related Delays

To protect wine quality, Title X may delay shipments during periods of excessive heat, freezing temperatures, severe weather, natural disasters, or other conditions that could negatively impact the product during transit.

Weather holds are implemented to protect the integrity of the wine and are not grounds for cancellation, return, or refund.

Limited Edition & Collectible Products

Title X wines are produced in limited quantities and often feature custom-designed collectible bottles, artwork, packaging, and accessories.

Due to the limited nature of these releases, replacement products may not be available once inventory has sold out. In such instances, Title X reserves the right to offer a comparable replacement, store credit, partial refund, full refund, or another reasonable remedy at its sole discretion.

Handcrafted Bottle Variations

Many Title X bottles incorporate custom manufacturing processes including handcrafted glasswork, custom molds, painting, decoration, embossing, and specialty finishes.

As a result, minor variations may occur between bottles, including but not limited to:

• Paint application

• Color variation

• Glass texture

• Embossing details

• Label placement

• Surface finish

• Packaging presentation

These characteristics are inherent to the manufacturing process and contribute to the uniqueness and collectibility of each bottle.

Minor cosmetic variations are not considered defects and do not qualify for replacement, return, exchange, refund, or store credit.

Incorrect Orders

If you believe you received an incorrect item, please contact order@titlexwines.com within 7 days of delivery.

Title X will review the order and, if an error occurred, will work with you to provide an appropriate resolution.

Order Cancellations

Orders may only be cancelled prior to processing and fulfillment.

Once an order has been submitted for fulfillment, packaged, or shipped, it may no longer be eligible for cancellation.

Because many Title X releases are limited-edition offerings, cancellation requests may not be honored after inventory has been allocated to an order.

Refund Eligibility

Refunds are issued only at the sole discretion of Title X and may be considered in limited circumstances, including:

• Verified shipping damage

• Carrier-confirmed lost shipments

• Fulfillment errors caused by Title X

• Other circumstances approved by Title X management

Approved refunds will be issued to the original form of payment whenever possible.

Contact Us

For questions regarding returns, replacements, shipping issues, or refund requests, please contact:

Title X Wines
Email: order@titlexwines.com

We appreciate your support of our limited-edition releases and collectible wine experiences.